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Service Level Agreements

1/13

Export Environment Issue Resolution Support

  • 3 business days from receiving the application to notifying the customer about dealing with the barrier.
2/13

Instructor Guided Training

  • 3 business days from customer registration to confirm the participation.
  • 4 business days to deliver certificates to the customers after the end of the workshop.
3/13

E-learning

  • Immediately from the website.
4/13

Export Degree Certification

  • Not launched yet.
5/13

Export Readiness Self-Assessment

  • Immediately from the website.
6/13

Export Incentives Program

  • 10 business days from completing the required documents to respond with approval or rejection​.
7/13

Market Access Guides

  • Immediately from the website.
8/13

Export Opportunities

  • 5 business days from receiving the buyer's request to connect him with exporter.
9/13

Identifying and Connecting with Potential buyers

  • Under Export Opportunities.
10/13

Participation in Exhibitions

  • 3 business days from receiving the application to respond to the request.
11/13

Trade Missions

  • 1 business day from receiving the application to respond to the exporter​.
  • 30 business days from receiving the list of potential buyers from Commercial Attaches to respond to them.
12/13

Exporter Directory

  • Immediately from the website.
13/13

Export Financing

  • 20 business days from documents completion to processing the request.